Guaranteed Or Emergency Ride Home Program

What Is It?

Guaranteed Ride Home (GRH) is a service provided by employers (sometimes included with membership to a TMA) to commuters who regularly vanpool, carpool, bike, walk, or take public transit. It provides them with a reliable ride home if and when an emergency arises. Usually, the employer or the TMA provides the ride home by cab, rental car, bus, or train at no cost to the employee.


With a guaranteed ride home, employees carpooling, biking or taking transit can do so knowing that should an emergency arise they will be able to get home quickly and conveniently. These programs have the potential to remove the barrier to driving alone and result in fewer single occupancy vehicle commuters. air quality benefits, and cost savings.

Challenge Participants Currently Adopting This Practice

  • A Better City
  • Au Bon Pain
  • Beacon Capital Partners
  • BioMed Realty Trust
  • Blue Cross Blue Shield of Massachusetts
  • Boston Properties, Inc.
  • CB Richard Elllis
  • Dana-Farber
  • Epiphany School
  • ERG
  • Equity
  • Federal Reserve
  • Foley Hoag LLP
  • Forest City
  • Gillette
  • HNTB
  • Holliday Fenoglio Fowler LP
  • Jamestown Properties
  • John Hancock/Manulife Financial
  • Lincoln Property Company
  • Marriott
  • Massachusetts Convention Center Authority
  • Meister Consultants
  • Nixon Peabody
  • Nutter, McClennen & Fish, LLP
  • Oxford Properties
  • Peabody Office Furniture
  • Putnam Investments
  • Save that Stuff
  • Seaport Hotel
  • State Street Corporation
  • The Colonnade Hotel
  • Tsoi/Kobus & Associates
  • Turner Construction
  • Veolia
  • WilmerHale

Financing Options, Incentives, And Rebates

Additional Resources

Tips and Materials for Developing an Emergency Ride Home Program In House (Best Workplaces for Commuters)

  1. Find Funding
  2. Establish Guidlines
  3. Create Systems to Provide Rides
  4. Register and Educate Commuters
  5. Manage Effectively and Effortlessly
  6. Marketing Tips

Sample Emergency Ride Home Policy (Mecklenburg County, NC)

An employee will only qualify for GRH if one of the following situations occurs:

  • A serious problem occurs at your child’s school or daycare center
  • An immediate family member has an emergency and you are unable to wait for your normal ride home
  • You have to work mandatory unscheduled overtime
  • Your home or property is damaged by burglary, fire, etc.
  • You get sick at work and can’t wait for your normal ride home
  • Your carpool/vanpool driver has to leave work early because of an emergency or must work unscheduled overtime and you have no other way to get home.

This program is not for use in situations where the employee had previous notice of overtime, doctor’s appointments, child’s school or daycare early release days, or any other situation where the employee failed to plan for a schedule change. Qualification for this program is at the discretion of the employer or supervisor.

A Small Sample of Guaranteed and Emergency Ride Home Programs in Boston

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